I love the ability to do a quick report on a contact or customer. I also love the ability to pull in other data if needed and create reports. I wish I could filter by certain criteria but I can't find that ability. I wish I could create a report that would pull customer data by age so I can put my best salesperson in that age range. I've had to use contactSPACE for several years and I've never had a problem. The support team is always on hand to help my questions. They are very friendly and helpful. I also love the fact that they are always trying to improve the software.