It's very easy for people who are new in our environment to understand where things go wrong and how it gets fixed. The system has been used by many different types of companies and all have had good success with this product. I cannot say anything bad about Heal. Great tool! There really isn't too much you need to worry about when using heal because there aren't any major issues or flaws. If your looking into an issue solving platform then definitely give us a try. We use heal as a way to track what we do every day, so if something goes awry someone knows exactly why it happened.