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Review on Gnatta by Mike Johnston

Revainrating 5 out of 5

Excellent Customer Support & Knowledge Base

The customer support team here has been fantastic! They have helped me with my account setup multiple times over the past several months. I was able to get an agent who assisted me through setting up my bot without any issue. It took about 30 minutes total while they walked me though everything step by step. Their knowledge base of all product features is extensive - if you're stuck anywhere along your journey, it's easy enough to find answers here. I'm not sure what else to say since this seems like a great place to work. You can't really dislike something that good. If you need help getting started with one of their services, reach out to them directly via chat or phone call. Most likely someone will be around during normal business hours (or after hours if necessary) to answer questions. We use Gnatta to send reminders for upcoming events and appointments. This.

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Pros
  • Customer service
  • Detailed Knowledge Base
  • Great website content management system.
  • Comprehensive documentation library in case user needs more clarification from docs
Cons
  • Empty