UPDATE: The seller was PHENOMENAL! They decided to send me a replacement. I received my replacement and this time I had no problems! The product works GREAT! I still hope the instructions get better for future buyers, but the product itself is AWESOME! When assembled correctly lol ***************** I was REALLY excited to get this product. I downloaded it and checked all parts. I didn't jump right away! And I'm someone who LOVES instructions. I don't know if that's the standard but my instructions were just a few pictures, very short words. Or maybe it's just me. Maybe I'm a little slow. But when I started installing the product, I had all sorts of problems. Okay, first I couldn't figure out how to move the loops. I thought it was broken because they didn't move up and down and didn't slide out. THERE'S A BUTTON! Had no idea! I'm pretty sure I broke both handles because now when I drive the hinges fall off as if the weight of the phone was too much 🤦🏾♀️Then the adhesive/suction cup part was gone. The first time I put it on, I put it back! This began a long series of lifts and sucks. Until I found out. Now of course the suction doesn't work 🤦🏾♀️ I'm sure this product is GREAT, but for someone like me, for such a complex design, I definitely needed more detailed instructions 😩 But once I started to install the product I had all sorts of problems. Okay, first I couldn't figure out how to move the loops. I thought it was broken because they didn't move up and down and didn't slide out. THERE'S A BUTTON! Had no idea! I'm pretty sure I broke both handles because now when I ride the hinges fall off, as if the weight of the phone was too much 🤦🏾♀️Then the adhesive/suction cup part was gone. The first time I put it on, I put it back! This began a long series of lifts and sucks. Until I found out. Now of course the suction doesn't work 🤦🏾♀️ I'm sure this product is GREAT, but for someone like me, for such a complex design, I definitely needed more detailed instructions 😩 But once I started to install the product I had all sorts of problems. Okay, first I couldn't figure out how to move the loops. I thought it was broken because they didn't move up and down and didn't slide out. THERE'S A BUTTON! Had no idea! I'm pretty sure I broke both handles 'cause now when I ride, the hinges fall off as if the weight of the phone is too much 🤦🏾♀️Then the adhesive/suction cup part was gone. The first time I put it on, I put it back! This began a long series of lifts and sucks. Until I found out. Now of course the suction doesn't work 🤦🏾♀️ I'm sure this product is GREAT, but for someone like me, for such a complex construction, I definitely needed more detailed instructions 😩 I couldn't figure out how to move the loops. I thought it was broken because they didn't move up and down and didn't slide out. THERE'S A BUTTON! Had no idea! I'm pretty sure I broke both handles because now when I ride the hinges fall off, as if the weight of the phone was too much 🤦🏾♀️Then the adhesive/suction cup part was gone. The first time I put it on, I put it back! This began a long series of lifts and sucks. Until I found out. So now of course the suction doesn't work 🤦🏾♀️ I'm sure this product is AWESOME but for someone like me for such a complex design I definitely needed more detailed instructions 😩 I couldn't figure out how to get the loops done to move. I thought it was broken because they didn't move up and down and didn't stretch. THERE'S A BUTTON! Had no idea! I'm pretty sure I broke both handles because now when I ride the hinges fall off, as if the weight of the phone was too much 🤦🏾♀️Then the adhesive/suction cup part was gone. The first time I put it on, I put it back! This began a long series of lifts and sucks. Until I found out. Now of course the suction doesn't work 🤦🏾♀️ I'm sure this product is GREAT but for someone like me for such a complex design I definitely needed more detailed instructions 😩 the loops fall down like the weight of the phone too much 🤦 🏾♀️Then part of the glue/sucker came off. The first time I put it on, I put it back! This began a long series of lifts and sucks. Until I found out. So of course now the suction doesn't work 🤦🏾♀️ I'm sure this product is GREAT, but for someone like me for such a complex design, I definitely needed a more detailed guide 😩 The loops fall down, like the weight of the phone too big 🤦🏾♀️Then part of the glue/suction cup is gone. The first time I put it on, I put it back! This began a long series of lifts and sucks. Until I found out. Now of course the suction doesn't work 🤦🏾♀️ I'm sure this product is GREAT but for someone like me for such a complex design I definitely needed a more detailed guide 😩 As if the weight of the phone was too much 🤦🏾♀️ Then the glue/sucker part was gone. The first time I put it on, I put it back! This began a long series of lifts and sucks. Until I found out. Now of course the suction doesn't work 🤦🏾♀️ I'm sure this product is GREAT but for someone like me for such a complex design I definitely needed a more detailed guide 😩 As if the weight of the phone was too much 🤦🏾♀️ Then the glue/sucker part was gone. The first time I put it on, I put it back! This began a long series of lifts and sucks. Until I found out. Now of course the suction doesn't work 🤦🏾♀️ I'm sure this product is AWESOME but for someone like me for such a complex design I definitely needed a more detailed guide 😩 but for someone like me for such a complex design I definitely needed a more detailed guide 😩 Like the weight of the phone was too much 🤦🏾♀️Then the glue/sucker part was gone. The first time I put it on, I put it back! This began a long series of lifts and sucks. Until I found out. Now of course the suction doesn't work 🤦🏾♀️ I'm sure this product is AWESOME but for someone like me for such a complex design I definitely needed a more detailed guide 😩 but for someone like me for such a complex design I definitely needed a more detailed guide 😩 Like the weight of the phone was too much 🤦🏾♀️Then the glue/sucker part was gone. The first time I put it on, I put it back! This began a long series of lifts and sucks. Until I found out. Now of course the suction doesn't work 🤦🏾♀️ I'm sure this product is AWESOME but for someone like me for such a complex design I definitely needed a more detailed guide 😩
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