We liked the look and feel of the software and how easy it is to add products to the website. You can also add different pricing rules for different customers so not everyone receives the same price even with the same products. This would be a nice option to give more users. We were working in a large retail company, so we are working on a large list of products. Merchant RMS really made it so much easier to handle, so we appreciate that. We also liked the notifications so you do not have to login every time to the website to be updated of any changes or products added. The best thing about merchant rms to me was that it has been very easy integrating with other applications like Xero accounting software which we use in our business as well so I have nothing negative or positive at this point just happy everything works together seamlessly! Nothing really but its great being able solve problems of integration between different systems by having one solution instead doing all things separately from each application you are using etc.