The customer support team was very responsive to my requestings! They were even able to take care of an order that I never entered myself but had been in process since last week! It's hard not knowing when your next order will be sent out or how long it'll be between receiving an email requesting something from you and actually getting it delivered. Also, there are several different ways to submit orders which can get confusing at times. Try them! I'm certain they're going to make things easier for you as well as provide great customer service. We have used their services many times now over our careers with no issues reported by us yet. Ordering printing online has become easy and affordable thanks to printed.com.