Customer service was outstanding! My package was apparently delivered to the wrong home by the UPS driver. I contacted the distributor since this didnt come directly from Walmart, they were extremely helpful & immediately sent a 2nd nightgown to replace what wasnt their mistake. Now that's customer service!The nightgown is extremely comfy, very soft & roomy which is my preference for sleeping. The back collar has a Vcut shape identical to the front & it does seem to be helping me stay a little cooler at night (our foam mattress traps heat like an oven)Overall I'm extremely pleased with this nightgown & plan to order in another color.
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