Bought and opened when I received it no hair was shaved so it was brand new. It was still charged, plugged it in and started shaving. My hair isn't that thick and doesn't grow very fast. It took me a long time to shave my face and I would say he was able to shave 95% of his facial hair. The remaining 5% stayed intact even after I walked over it multiple times in different directions. On my neck, just as he ran against the fur, he did almost nothing. After a while, going over the neck a few times, some areas just got shorter despite not being anywhere near shaved. After about 15 minutes of combined shaving, my face was mostly shaved with the occasional unshaven hair and my neck was about 30% shaved. My facial and neck hair was about 1/4 inch long so not great. The razor itself feels premium, looks good, is heavy, but performs like a $30 razor. I just shaved with a disposable double blade, it took about 3 minutes, I had 100% hair on my face and neck.
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