It was perfect height & firmness for me. I prefer a bit of the firm side more than soft. My most important focus is the neck support. Often all other pillows shaped in similar shape, where the neck support suppose to be become too soft or sink in too much.Too often I would wake up later because my neck aching from pillow's height being too high or low, pillow is too firm and end up causing back of my head to go numb, or gradually slip off from the pillow's imperfect curvature & continue having to retuck in & reposition the pillow through out the night.I think it's that extra bottom layer allowing you to adjust the height in a way provides additional firmness & support for the neck as well. So I myself being petite left on the extra layer, without it, the pillow will be a bit too low for me.Last 6-8 months I've been wasting so much $ trying out all sorts and shapes of pillows costing $20 to > $100 ( major brands, see on TV products, even super heavy purple pillow with honeycomb shaped stuff - some of you would know exactly what i'm talking about. ) and this is THE ONE! At least it is for me. I do certainly hope it will last long, but as long as it last about a year also, i think it's still not a bad deal.It's standard sized pillow, so that's the only reason I gave 3 stars on the travel category. If they make the same exact pillow but 2/3 to 1/2 of its original length (everything else the same), that would be awesome. Otherwise, I gave 5 stars in the rest. ^_^
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