I use these at our nonprofit to help families in need. 20 pieces in a box is a lot for a family, so I planned to divide it into two. I received the 6 boxes ordered, read the instructions - and re-read them many times - still not clear. So I watched their videos and watched them over and over again until I finally understood how they work. Once I understood how they work, I realized that there were two magnets (okay), but only one stand and one measuring tool. At the end of the video, the company offered customer service at a specific email address. In the video they said they would provide extra magnets for free so I figured they would help with an extra stand and measuring tool that we could then provide to the second family. When I emailed them to the address provided, I was rejected. I emailed their support hotline and told them what happened to me and what I need. They replied that they could only offer a free key (which I didn't need). Too bad. I will see if I can return these items.
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