Having shopped at several other internet mobility aid retailers, my experience with Innovo was the weakest. They have some mobility tools and equipment, but they aren't as good as the other options out there. The website layout was confusing, and the absence of in-depth item descriptions made it tough to zero in on what I needed. Shipping costs were higher than at other stores I've used, and the checkout procedure was more complicated. The product's subpar quality and lackluster comfort both became immediately apparent upon my first use. The response time from customer support was slow and unhelpful as well. When compared to its rivals, Innovo lags behind in usability of its website, product quality, and customer support. Those in need of assistive devices for movement should look into other available choices, in my opinion.