1 Level
781 Review
38 Karma
Review on ChipBot by Brian Delgado
Great communication platform between customers an agents
I like how the bot is very intuitive. I like how it is able to interact with the customer and not just show up when you're logged in. I like that it is able to communicate with the customer. I dislike that sometimes the bot gets confused and doesn't know how to respond. I dislike that it is easy to tell when the customer is on the phone with a real person. It is a great tool to increase customer satisfaction and reduce the amount of calls you receive. It is great to be able to get a customer's information quickly and easily.
Pros
- Ability for customers or agents, both people can chat
- Intuitive interface.
- Easy navigation between pages within your account page/dashboard view (i have done this many times)
- Very fast response time from our accounts reps!
- Great support team if there are any issues :)
Cons
- Sometimes we think something was sent through but wasn’t.
- The UI isn;'T as clean
