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ChipBot Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Marketing, Conversational Marketing

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Description of ChipBot

ChipBot is a user support bot that lives on your site. It follows your users on every page, provides them with searchable insights, prompts call-to-actions, and gives you actionable data based on each encounter.

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Revainrating 4 out of 5

Great communication platform between customers an agents

I like how the bot is very intuitive. I like how it is able to interact with the customer and not just show up when you're logged in. I like that it is able to communicate with the customer. I dislike that sometimes the bot gets confused and doesn't know how to respond. I dislike that it is easy to tell when the customer is on the phone with a real person. It is a great tool to increase customer satisfaction and reduce the amount of calls you receive. It is great to be able to get a customer's

Pros
  • Ability for customers or agents, both people can chat
  • Intuitive interface.
  • Easy navigation between pages within your account page/dashboard view (i have done this many times)
  • Very fast response time from our accounts reps!
  • Great support team if there are any issues :)
Cons
  • Sometimes we think something was sent through but wasn’t.
  • The UI isn;'T as clean