I like that Involve me has so many features for different types of customers/visitors - it is easy to use overall but also very customizable depending what you're looking for (like if they have video chat or not). Also as with any website there are some bugs here and there which can be frustrating! However this isn't something too big where my clients would lose confidence in using our product because we've had issues before. In addition to being able to make online meetings easier than ever by having all those tools available to us right from one location I think it's great how much info about your visitors comes through during an interview session such as their interests etc.