This item is scrap. It doesn't print properly. It prints random lengths and random sizes. Should have read the reviews more carefully. It also eats batteries even when it's turned off. I printed 2 labels immediately upon receipt and then turned off. This weekend I was ready to start a big label project and had to replace all SIX batteries. Then he printed the wrong size, the wrong format, with an incredible amount of wasted ribbon. I missed my return window so I need to deal with my brother directly. Hope they fix it. The weird thing is my daughter has two different label maker brothers and no problem. Very disappointed with this purchase.
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