I only installed it a few days ago so I'm not sure about the durability or customer service but that's what I know. I really like the safety feature of the thermocouple. Grills have a lower flame and are lighter. At first I wasn't sure if I would like it, but it heats up faster and cools down again. I like that the grill has three sections, easy to clean, less heat transfer to unused grates. The glass surface is easier to clean and much more scratch-resistant than the soft stainless steel that Electrolux uses in its devices. It's vastly superior to the Electrolux it replaced (which has flaws). I will say that the instruction manual needs improvement and the unit can actually use the set screws from the box under the side panel to the case. I can only think Empava is trying to gain market share with aggressive pricing as I feel like I've found a gem.
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