I like that it is easy to use for non-technical users as well! You can easily configure various filters which makes searching much easier than with some other platforms out there - you don't have to search through pages or menus looking at different options in order to find what your are after (aside from knowing where everything actually IS!).
Would be great if they added more filtering capabilities such as time frame/date range etc instead just being able to choose between day by date viewings but not really sure how this would work? It's very intuitive so maybe someone else could comment here about their experience using cloud engagement vs another product - we had issues before finding our way around these features however now when people come across them via Google searches its usually clear enough without having too many problems getting into things once inside!! We've been working hard over last few months implementing analytics software & reporting system within site allowing us greater visibility throughout all areas including PPC accounts management along side CMS.