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Moldova, Chisinau
1 Level
699 Review
46 Karma

Review on Sedrinuo by Clinton Delgado

Revainrating 1 out of 5

I was underwhelmed by the Experience at Sedrinuo's Online Store.

My experience as a product manager has taught me to have high expectations for online retailers; nonetheless, I was disappointed to find that Sedrinuo did not live up to those standards. Although they have an outstanding assortment of clothing, shoes, and jewelry, the overall experience of shopping at their online store left a lot to be desired. The website's navigation was difficult to understand and overly cluttered, making it challenging for me to locate the information I required. Additionally, the results that were returned by their search function were not always correct. The process of checking out was additionally aggravating because it involved a number of steps and directions that were unclear. In addition, the quality of the things that I bought did not match up to the claims that were made about them. The items of clothes did not fit properly, and the materials used were of a poorer grade than was anticipated. The shoes did not offer sufficient support and were extremely unpleasant to wear. Last but not least, their customer support was unreachable, unhelpful, and unresponsive. When I reached out to you with my issues, you did not get back to me in a timely manner nor did you address them satisfactorily. My experience shopping at Sedrinuo's online store did not leave me with a positive impression overall. As a product manager, despite the fact that they have a large selection of products available, the website's navigation, payment procedure, and overall product quality did not live up to my expectations. This is not an internet retailer that I would suggest to others.

Pros
  • Fast and reliable delivery
Cons
  • Website with poor usability