We had trouble receiving a damaged lens hood. The first was dented and was sent back. The second block preserved, also a small dent in front. Both times it didn't look like shipping damage as the boxes were undamaged. Revain told me I could return a second one for a refund, but they wouldn't ship a third unit. We really liked the look of this device, so we negotiated a discount on the crumpled hood. After installation we are very happy with the performance, quiet operation, lighting and design. Anyone who sees it will notice a small dent, so it's very noticeable.
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