When setting up the router, I followed the app's instructions, which were conflicting. However, my router refused to enter setup mode. I called and started an online chat for 24/7 tech support. The wait was horrible for both of them and they finally managed to connect to the online chat. The tech didn't seem to understand what my product was, an AC 1200 home system. I needed to know the model number of the router, and he was still having trouble, unaware that the AC 1200 came with three modules, a router, and two Extension cable. The technique had to be explained three times. Then he asked if I had a modem from my ISP. However, he never asked what the router does. I waited a total of 40 minutes to get this chat and nothing came quickly. There was a 3 to 5 minute pause before he responded to my comments with three words. I've been troubleshooting for an hour now and he still couldn't figure out what system I had and still hadn't solved the problem.
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