reading the email thread when I had a problem and wrote to them for help. You will NEVER believe this company's answers: Jan 13, 2020 8:38am Janey Morton wrote: Good morning, I just recently purchased this freezer temperature control device. Over the weekend I got warnings that the options I set were out of range. When I got home after leaving I found that the sensor cable was so round that it held the gasket that held the freezer door open so that frost had built up on top, inside the freezer and along the top of the door shelf. This is unacceptable and I am wondering if there is anything I can do to prevent this. Otherwise I'll send it back for a refund. Janey, we can suggest several approaches: 1. Use tape to ensure a better seal2. Drill a hole in the freezer and seal it with silicone after sticking the probe through the hole. I'll be back for a loan THEN WRITE ME: Yes, ask a stupid question @MySpool.com Support Team MY MOUTH IS STILL OPEN - AMAZING
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