I like that it is easy to use, has many features for different types of projects or problems you have with your software. It's also very intuitive once you get used to how everything works (it took me about 3 days). The only thing I dislike is that there are some minor bugs in their app which makes using it sometimes difficult. If you're looking for an all-inclusive solution for your needs then this might be what you need. We've been able to easily create dashboards that help us keep track of our progress throughout each project we work on.