It's very intuitive to use. We have been able to keep all communication in one place without having to search through folders of emails or texts from the past year. The interface can be improved with some more features (more filters for example). I also wish that it was possible to sync your account between desktop/mobile apps so you could access everything at once. If you are looking for a way to organize your professional life while working remotely this will help you do just that. You don't need to worry about forgetting what people said if they sent a message weeks ago because it automatically syncs those messages as well!