Purchased in October. 2017 and was initially very satisfied. In February, one of the sensors had an error that is common on the internet (FAULT 03). I have submitted an RMA request to HTC. It was received by HTC on February 20th and it's now April 19th and not only have they not replaced it but they can't set a date and there's no indication of when it will be fixed. I've had better experiences with the Spectrum cable than with HTC. Every week I start a new chat (the only way to get their support) and they say something under 2/26 "Thanks for waiting patiently. I was able to verify the details of the repair and it shows the unit was received on 02/20/18. The repair process takes 7-10 business days from the day you receive the device. You will then receive an email notification with tracking information to let you know when you will receive your device back."12.03."We sincerely apologize for any inconvenience this device may have caused you. Your case was handed over personally to our management. They have confirmed receipt of the escalation and are working flat out to find a solution. Once the decision is received, we will contact you with the results. "3/20" I took the time to read your email and found that you are having a problem with base station error 03. I understand your dissatisfaction with this opportunity. I know how excited you are to play with Th and the awesome HTC Vive. They are amazing! Don't worry, you are in good hands to solve the problem." March 21 - "We are aware that the process is taking longer than expected and we apologize, the process has been escalated, which means that your device has priority and as soon as our technicians are done with it, you will be notified with an outgoing number tracking. Thank you for being part of the HTC family!" By the way, they suggested that I try a new game on a system that doesn't work4/2" I totally understand your concern about your base station repair and yes you have an escalation, they still haven't contacted you because we don't have any additional updates like return tracking number or anything like that. We however, we are working very hard to resolve this issue as soon as possible. Please give us a few more days and as soon as we receive something we will get back to you." знаю, что в ы действительно обеспокоены и расстроены в этот момент, поверьте мне, но мы стремимся решить эту проблему так же сильно, как и вы, пожалуйста, дайте нам еще одну неделю, и как только мы получим какие-либо дополнительные подробности, мы свяжемся mit Ihnen. "Due to this terrible customer experience I would not recommend anyone to buy from this supplier.
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