The best part about this software was that it helped me manage my calls in one central place which made it easier for customers as well because they could get help faster than if I had them call multiple times or use different softwares like skype etc. This also reduced costs since i did not have employees calling out each time there were issues with their accounts so much less staff needed! It's hard at first but once you start using it everything will be fine! Nothing really nothing bad just tryitout before buying otherwise don't waste money. Having all our calls into 1 spot where everyone can see what has been done helps us keep track better when dealing w/customers who are having problems getting things fixed quickly.