I like that it has all of my clients in one place so i can easily see what they have been doing for me lately! It's also very user friendly with everything being right there at your fingertips instead of having separate programs you need access too (like Excel).
Nothing really as far as dislikes go but maybe if we could get more features added such as billing statements or emailing out our work orders/quotes? We are able solve problems by using this system rather than sending emails back & forth between employees within each other departments because its just easier when everyone works together from 1 source.