Review on 🐾 TRIXIE Wooden Pet Home with Balcony, Gray/White: A Perfect Retreat for Your Beloved Pets by Jamie Smith

As it was getting a lot colder outside I was very happy to put this together for the stray cats that visit my porch daily. To my disappointment, however, when we put it together we found that part of the roof was missing. We already assembled it completely and all that was missing was the roof. I quickly snapped photos and contacted Revane. The representatives were very impersonal and only offered a refund if the item was returned. Since we had already assembled it, I informed them that I do not want to return the product, I just wanted the missing part. You still haven't solved the problem. I'm trying to build a roof right now so the cats can use it as a home right away, but I'm disappointed that an important part is missing (what house without a roof?) and even more dissatisfied with the customer service.