I unpacked it, it's very strong. It looks and feels like a well built item. The lower black base is metal and durable, the foam-lined handles are comfortable and feel heavy in your hands; not like something flimsy that looks like it will fall apart after some use. It took a few minutes to figure out how to install the reel (it would be nice to at least have an overview of how to do that) but once we had it we realized how easy it would be in the future. (Loosen the handle as it's a long screw. That's it! Don't over tighten or the pulley won't spin.) Looking forward to trying this out on our pallets.
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