I've had Smart Label Printer for over a year now and haven't had the software issues others have reported. I'm using a Macintosh, I don't know what other reviewers are using (and I don't want to start a religious war over the OS platform!). Didn't encounter the slant that the other reviewer mentioned. So far I have found the printer reliable. He does what I ask of him. There are no complaints yet. UPDATE 11/28/2012 I downgraded my rating from four to one star because the 420 is not compatible with Mac OS X 10.8. It starts to print and then crashes, turning off the printer in the evening. I've had good service with the 420 for years, so it might be time to upgrade to something newer, but it's disappointing that a Spot OS update would kill such a product.
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