The ease of use is great! It's relatively inexpensive compared to some other options out there as well (we were able compare against RecycleNow). There are times when I have problems getting through or solving issues that others seem not be having at all - but we're just going about our business differently than they do so perhaps this isn't something unique? We've been using scrapyards since '99/2000 without any incident until now. Our previous system was very difficult to navigate because everything had its own page which made finding information hard; also if someone didn't know how each part worked then searching became near impossible. With Scrape Yard PRO has solved both those things by centralizing where info can easily be found instead of scattered around multiple pages like before.