The platform is reliable enough that I can handle it myself for most tasks without having any issues at all (it's not perfect but nothing ever will be).
They are always listening though so if there was anything specific you needed or wanted they would make sure their team saw what problems people were facing when using this product/service and how we could improve things in future releases! Great customer support even after years later too - really great experience overall from them since day one. We use phyGITAL 24 primarily because our current POS system did have functionality limitations such as allowing multiple users access etc., however phytagtial has solved those problem by providing us an easy way of doing everything online through their portal instead while also maintaining full control over security settings & user privileges.