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Puerto Rico, San Juan
1 Level
715 Review
38 Karma

Review on Clear Sound And Comfortable Fit: Wantek Mono Cell Phone Headset With Noise Canceling Mic For IPhone Samsung Huawei HTC LG ZTE BlackBerry Smartphones And PC by Alan Brewer

Revainrating 1 out of 5

Worked great for just long enough that it's not eligible for return or support

I bought this to use with a voice recorder so I could dictate for transcription with Dragon Naturally Speaking. For the first week, it worked great. I didn't use it much for a few months, and when I returned yesterday suddenly the transcriptions looked like gibberish. I thought my Dragon profile had been reset at first, until I actually listened to the recording. The audio has become static, with a very weak distant voice that's barely audible even at max volume. I've been transcribing by hand, but even so the voice is sometimes inaudible beneath the static.This is the kind of thing I'd have expected for $6, not $30. I am extremely disappointed; nay, mildly infuriated. The handful of decent recordings I got out of it before it failed completely were NOT worth the amount I paid. I must strenuously recommend avoiding this brand.EDIT: Since posting this, Wantek has promised to send a replacement, though contacting them required direct email since Ebay's tools didn't recognize their one-year warranty window as existing. They are very helpful and eager to correct the problem and sent a replacement without any fuss or bother.EDIT 2: Since posting the above, they have repeatedly offered me a bribe to remove this review entirely as they claim to have improved their product's quality. I hold no ill will against them, but without having verified for myself that the product is improved my review is here to serve as a warning to anyone else who may come to rely on this product as I did. If you need a phone mic or something, it will probably be perfect; if you're committing hours of creativity to its care, it may be better to get a higher quality alternative so as not to risk losing your work.Be aware that the reviews you see may be impacted by such customer satisfaction support behavior and consider them with a grain of salt. I have reduced my rating from 2 stars to 1 as I feel this sort of vote manipulation is deceptive and should not be encouraged, but the product itself is still deserving of a solidly average rating. I just take issue with the company's behavior.Here's a breakdown for ya:Microphone quality: 3/5 - worked just fineLongevity: 2/5 - lasted less than a yearSupport: 6/5 - offered replacement, and refund, and additional bribeDesperation: 10/5 - see above.

Pros
  • Microphone, Noise-Canceling
Cons
  • The headset may not be adjustable to fit all head sizes