I work at S&W as an associate attorney and my job entails working with various insurance companies including AIG. Their customer service has been outstanding! They are always quick to answer questions or help out if needed. Occasionally they can be slow but that's not often. Overall their services have met our needs so far and we haven't had any issues. There really isn't anything I dislike about them. If you need good legal representation then go for it. We were dealing with AIG regarding a claim that was denied by another carrier. This allowed us to get the money back that we deserved instead of settling for less.