The customer service department was extremely helpful! It's not always easy getting through with an IT support team who doesn't understand our business or how it operates internally/externally in order for them to provide us with what we need as customers (and they don't just make promises).
We were looking at multiple providers before choosing flexional because their sales rep had already done some research into potential problems that could occur within the network infrastructure itself - he identified several issues which made him feel confident enough about recommending this solution versus others out there.