Review on 🚀 NETGEAR Nighthawk C7800 Cable Modem Router - Compatible with Xfinity by Comcast, Cox, Spectrum, Supports 2 Gigabit Plans, AC3200 WiFi Speed, DOCSIS 3.1 by Miguel Yurco

I bought this device because of its features and what I believe to be Netgear's reputation. After waiting patiently for 16 days after ordering, a v2 device was sent to me. I also purchased a $29.99 hardware replacement warranty from Netgear, which gives you 2 years of hardware replacement. It took me 3 hours from Xfinity to get the MAC address of the C7800 site and match it to my account. From the third day on a frequency of 2.4 GHz. The SSID started failing, visible in broadcast but no device can associate to it. Restarted router, worked fine for a week, same problem again, contacted NetGear TECH SUPPORT, changed channel from 6 to 1, changed preamble to 2047 and enabled beamforming > applied changes > reload. I worked for 2 weeks, the problem came back and the changes disappeared. Contacted tech support, only response came via email despite premium support Guaranteed phone support. 3 weeks back and forth with lots of reboots, factory resets and running power cords from power strip to outlet - all as per tech support instructions. I received an email today that Netgear has determined that there is a known bug and issue with c7800 v2 routers running firmware 3.1.43 and we will issue an RMA. The RMA is based on my first shipping the device at my own expense and sending the defective device to a fulfillment center. Will I be sent a repaired device or a new device, whichever comes first? This is the worst thing a network manufacturer can do in times of a pandemic, working from home, distance learning. Waste 3 weeks of valuable time dealing with Rotter Technical Support for a known issue, then you no longer have to worry about shipping a replacement unit with a paid return label to cross the defective unit. Had my Revain return window not expired I would definitely return the product. Shame on you Netgear!