I have used their services for my business since 1998 when they first started to provide monitoring systems, we were very happy at that time but after 10 years things changed and so did our needs. After working together for 15 years i would say this is one of the best companies out there that really cares about you as a customer, they are always willing to help even though it's hard sometimes because of all the different issues we face daily. Customer service is great, friendly staff available 24/7 365 days a year. Great people who will go above and beyond to make sure your system works correctly. They do not charge extra just like any other provider for any type of issue or problem. If you need good reliable support contact them immediately! We use it mainly for work email alerts.