The best part about this software was that it helped us in mapping all our processes which were getting lost somewhere along with new projects we started taking up later! I would say one of my favourite things from using gpm for last year has been its ease-of use; as well being able get help when needed too whenever i had questions they always answered them promptly without fail!! It's so easy now because you don't have any problems if your system does not work like other companies' do - hence no need hiring someone who can figure out how their own works just cause yours doesn’t. I like the ease of use that this program offers. It is very user friendly and the ease of using this software to map my business process. I have not found anything that I dislike. I would highly recommend this software to any business that needs to map their processes. I am able to map my business processes with ease. This software makes it easy to map my business processes. I have found that this software has helped me reduce my workload and have more time to do other things.