Deep water pumps are not easy to remove and install. The pump stopped working after a little over a week after being installed. At first I thought it was odd they had no customer service phone number, only a message service, however, I very quickly received and e-mail with phone number. They were nice and helpful, but the pump just plain went out.Being I had just put down 3 palates of sod and the Texas heat has already set in, bought another pump locally as I was able to schedule a crew to replace the pump before the sod was damaged. Another reason for buying a different brand of pump is I simple cannot trust a product that failed so quickly. Not received the bill yet, but my guess is probably $500.00 labor costs.Now you know, buyer beware.Denny
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