I am a chiropractor and bought two at a special price at a continuing education conference. I brought it home and plugged it in and it worked great. My friend came to visit and put the box in my living room next to an older outlet. The device fell out of the socket and hit the tiled floor and has stopped working. I called the company to tell them what happened and they told me it was not covered under warranty. This is a design flaw, this box should have a rubber bumper in case this happens. Very easy to fix. I'll call them again but you can hear the plastic parts rolling around if you shake it. I would recommend wrapping the device in a large rubber band just in case. LIsaFlorida
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