This is an updated review. Thank you to all previous buyers for answering my questions and helping with troubleshooting. I managed to get the sign to work. I upgraded to 4 stars as advice from others helped make it work. Other than correcting customer service, my only suggestion was to make the sign double sided. I contacted tech support because the solar panel was not working. I thought I was doing something wrong but I can't know because I've been told there is no information to give. I was only offered a refund on return and they did not process the exchange as stated in the product information. But I saw the price go up. There are tons of great reviews and until then I'll wait for an exchange or someone who knows how to fix the problem 0 stars.
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