I like how easy it was set up (especially since we are new).
It's very intuitive! The AI part could use some work - but they're working hard there so hopefully soon this will get better too!! Nothing really not liking anything about IA yet other then maybe price point? Could have an even lower cost option or something similar if possible?! Great product overall though. Definitely recommend checking out their demo first because you'll see what works best compared against your needs & budget level before purchasing :) A great way to engage our fans who often don't want traditional forms / emails etc., especially during busy times when people may just need quick answers without having time to talk through things over email-wise ;) Also love being able help them find specific topics related articles within seconds instead taking minutes searching online ourselves haha :D.