I recently bought some Wii remotes for my daughter to use with college friends on my Wii system. Unfortunately, two of the controllers had minor issues that prevented them from working properly. I worked with Lee at TechKen who gave me great troubleshooting help and when we couldn't fix our existing remotes he made a very quick and painless replacement and now everything works great. He was really dedicated and diligent to make sure everything went well. I now have a very happy daughter! I can highly recommend this provider.