I like that it is very easy for my clients to use, they can be in their home or office with no computer experience necessary! The software has many features which are great but not all of them are useful at this time. If I were looking for something new there are other programs out there which have more advanced functionality than what zenChef offers now. It's a good product if you need an inexpensive way to communicate with customers without having to invest into expensive tools. We are able to send surveys directly through our website as well as using the application itself. This allows us to keep track of customer feedback about different aspects of our business.