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Japan, Tokyo
1 Level
731 Review
43 Karma

Review on πŸ“± Dreem Fibonacci 2-in-1 Wallet-Case for Apple iPhone 12 Pro Max - Premium Vegan Leather, Detachable Magnetic Shockproof Phone Case, RFID Card Protection, Versatile Flip Stand - Caramel by James Mcphearson

Revainrating 1 out of 5

Lack of decent customer service

Until recently I was a big fan of Dreem cases. I have used their cases with my 6S and at the time their customer service was a pleasure to deal with. I had issues with corners being cracked or the case back peeling off, but these were always resolved in a timely manner. I spent a lot of money on my current iPhone 12 Pro Max case. The back magnetic part started peeling off. Maybe not enough glue? In any case, I decided to call on the warranty and ask for a replacement. Several letters went unanswered and I lost hope. Shit because I was a regular customer and have recommended your shop to many friends. Due to the lack of decent customer service, I cannot recommend buying from this company more.

Pros
  • Nice packaging
Cons
  • 0

Comments (3)

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April 02, 2023
Very disappointed
March 22, 2023
Not made like it was before
January 23, 2023
Lack of decent customer service