The support from Amatra is excellent - I have worked with them for more than 10 years. They know their stuff and always deliver what they promise. I would say their team is friendly and trustworthy. Not much to dislike so far. It's expensive but once you get it set up its great to use. If you need someone who can work with your existing infrastructure, understand business problems and deliver results well then Amtra are your guys. We are using Amtra for a project management tool which helps to track our projects and manage budgets. The support team at AMATRA has been very helpful with all of our needs for several years now! They have helped us solve problems we had when implementing new systems as well solving issues that arose during implementation or after deployment was complete (or not!). I would highly recommend them to anyone looking into using their services - they will help you every step along your way until everything goes smoothly!! Not much so far but there's always room improvement :).