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Namibia, Windhoek
1 Level
706 Review
58 Karma

Review on KOPEKS STOREFRONT by Victor Ahmed

Revainrating 2 out of 5

KOPEKS STOREFRONT Is a Disappointing Choice for an Online Pet Shop

Unfortunately, my first time shopping with KOPEKS STOREFRONT did not live up to the expectations I had for their online store, despite the fact that I had great hopes for it. The variety of canine beds and furniture that they sell is impressive, but the overall quality of their products leaves a lot to be desired. This company sells a wide variety of pet supplies. Unfortunately, the canine bed that I bought for my Golden Retriever did not live up to my expectations. The foam in the bed was of poor quality, and after only a few weeks of use, it started to flatten out, which caused my cat to be uncomfortable. In addition, the product description was deceptive, and the item that was shipped did not correspond to what was advertised on the website. Because the website is not very user-friendly, navigating it and finding the products I required was a difficult process. Additionally, their delivery was slow, and the time it took for my product to appear was significantly longer than anticipated. The merchandise was damaged upon arrival, in addition to the poor packaging that it came in. When I tried to contact their customer support team to voice my concerns, I was met with poor service. This made the situation even more frustrating. The representative was impolite and unable to address my problems, and they did not appear to be interested in providing any assistance to do so. In its entirety, my experience with KOPEKS STOREFRONT was one that was less than satisfying. Because of the low quality of their products, the lengthy shipping times, and the unsatisfactory customer service, I am unable to recommend this online store to anyone. Because there are other online pet businesses available that provide higher quality goods and services, I will be moving my business elsewhere in the near future.

Pros
  • Luxury orthopedic canine beds of the highest quality
Cons
  • Some goods cost a lot of money.

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