The service is reliable, fast (if you pick your package wisely), easy to use/manage for newbies like me who are not that tech savvy! I don't have any dislikes about this platform as it has been pretty great so far with no major problems or issues encountered yet from my end at least :) The best thing about pheonix is that they are very professional in their work, I have used them for many years now and there has never been any problems with my domains or transfers. They also send you emails when your order status changes which can be helpful if you're not checking constantly. It's pricey but it does include free DNS hosting so we don't really mind paying for this service. We use pheonix to register our domain names as well as transfer existing ones from another registrar.