This product is backed by excellent customer service! Every purchase is backed by an unconditional Happy Lifetime Guarantee. If you are not happy with your purchase, we will work with you until you are truly satisfied. The products are durable and strong but after 4 months in a commercial kitchen I usually break my holster and they jump at the opportunity to send me a replacement. The claim process was quick and easy, including delivery within 3-5 business days.
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