The speed of response to project requests was exceptional! They were very responsive with questions that I had about their services (and they answered them quickly!).
And when it came time to make changes or adjust timelines due to unexpected circumstances outside my control - like holidays at work- there wasn't any push back from the team members who helped me out along this process. It's not something you'll read everywhere online but if your looking into hiring an agency/translation vendor then look no further than jin yue; great customer support & fast turn around times!! We are using Jin Yue as part of our internal communications department here @ KPMG Canada which has translated over 1000 documents since being implemented last year alone.