Review on Decision Management Solutions by Jonathan Suarez

We use this software to manage all our customer service activities from ticketing requests through resolution of issues by agents who are assigned them via an automated process that uses triggers as well as manual intervention when needed for complex cases or exceptions (e.g., time outs).

The system provides excellent functionality at every level enabling us achieve very high levels performance with efficiency across many different areas/segments within DMSO including support center operations; agent training programs / courses &ampCourses development&#8230.